Clean Otter offers a carefully selected range of products from premium beauty, skincare, and fragrance brands. However, every individual may react differently to certain ingredients. We recommend that you always review the product ingredient list carefully before purchasing. If you have sensitivities, allergies, or specific concerns, we advise consulting a healthcare or skincare professional before use

Yes. Clean Otter works directly with the brands or authorised distributors to ensure that all products are 100% authentic, properly stored, and fresh upon shipping. We do not sell expired or grey market products.

Product formulations and certifications vary by brand. Many of our partner brands offer vegan, cruelty-free, or organic formulations. You can find specific product details listed on each product page. For additional questions, feel free to submit an enquiry before placing your order.

Since Clean Otter works with multiple brands and fulfilment locations, your order may be shipped directly from the brand or our distribution partners. In some cases, your order may arrive in separate packages. Tracking details will be provided for each shipment once dispatched. .

Due to hygiene and safety regulations, returns are only accepted under limited conditions (for example, if a product arrives damaged, defective or incorrect). All returns must be pre-approved. Please review our full Return Policy for detailed information.

You can absolutely place orders containing products from multiple brands. Depending on brand warehouse locations, your items may ship separately, but you will always receive full tracking information for each shipment.

Once an order is placed, it is automatically sent for processing to the brand or supplier. As a result, cancellations or modifications are not always possible. Please double-check your order carefully before completing checkout. If you have an issue, contact us as soon as possible and we will do our best to assist.

For any order, shipping, or product-related questions, please contact us via our Contact Page. Our customer care team will respond within 1–3 business days.